We’ve curated answers to our most common queries so you can enjoy a smooth and luxurious shopping experience.
Care & Maintenance
How do I wash a silk pillowcase safely?
Hand wash in cold or lukewarm water using a pH-neutral detergent.
If you machine wash, turn the pillowcase inside out, put it in a mesh laundry bag, and use a delicate cycle.
Avoid bleach, harsh detergents, and fabric softener — these can damage silk.
Air dry or put in dryer on low heat
For wrinkles, either steam or iron on very low through a damp cloth.
How long does a silk pillowcase last?
With proper care, a good-quality silk pillowcase can last 5 years or more with daily use.
The lifespan is longer if you rotate between multiple pillowcases or don’t use it every night.
Can silk pillowcases make you hot at night?
real silk is naturally breathable and helps regulate temperature.
It wicks moisture rather than trapping it, which helps with staying comfortable.
Product Benefits
What are the benefits of a silk pillowcase?
Silk is very smooth, which reduces friction — that helps minimize hair breakage, frizz, and tangles.
It absorbs less moisture than cotton, so it helps skin retain hydration and doesn’t soak up your skincare products.
Silk can reduce “sleep creases” or lines on your face because of its glide.
It’s naturally breathable and temperature regulating, helping you stay cool in summer and warm in winter.
If it’s high-quality mulberry silk, it may be more durable and offer better quality.
What does “momme” mean and why does it matter?
“Momme” is a unit that measures the weight (density) of silk threads.
Higher momme means more silk per square inch, which often means more durability and a richer feel.
Many quality pillowcases are in the 19–30 momme range.
Do higher-priced silk pillowcases perform better?
Often yes — higher-quality silk (like Grade 6A mulberry silk) tends to be more durable, smoother, and more beneficial for hair/skin.
Lower-quality or synthetic “silk-like” pillowcases might not give the same benefits
Will silk help prevent wrinkles?
It might help reduce sleep lines because of lower friction.
But it’s not a guarantee — it’s more of a support tool, not a miracle cure.
Is silk really better than satin pillowcases?
Yes — traditional satin pillowcases are often made from synthetic materials (like polyester), which don’t offer the same breathability or skin/hair benefits as real silk.
Real silk is a natural protein fiber, while satin is a type of weave — so “satin” doesn’t necessarily mean silk.
Does silk help with frizzy or dry hair?
Yes — because of the smooth surface and less absorbent nature, silk helps hair glide instead of snagging, which reduces frizz.
It also retains moisture better (since it doesn’t pull moisture out), which can help with dry or brittle hair.
Is silk good for sensitive or acne-prone skin?
It can be helpful because it’s gentler on skin (less tugging) and doesn’t absorb as much product.
However, silk isn’t inherently antibacterial — you still need to wash the pillowcase regularly to avoid buildup.
Also, not all “silk” pillowcases are made the same — quality matters.
Ordering & Delivery
How long will my order take to process?
Orders are processed within 2-3 business days. During holidays or promotions, processing may take an extra day.
How long is shipping?
Standard shipping typically takes 3–7 business days within the U.S.
How do I track my order?
Once your order ships, you’ll receive a tracking number by email or SMS. You can track your package at any time through the link provided.
Can I change or cancel my order after placing it?
If you need to make a change, contact us within 12 hours of placing your order. After that time, we may have already begun processing.
What if my package is delayed?
Carrier delays can happen. If your package hasn’t updated in 3+ business days, contact us and we’ll help investigate.
Do you offer free shipping?
Yes — we offer free U.S. shipping on orders above $125 Otherwise, rates are calculated at checkout.
My tracking shows delivered, but I didn’t receive it. What do I do?
Check with neighbors, your mailbox, or your local USPS/UPS office. If you still can’t locate it after 48 hours, reach out and we’ll assist.
Will my order arrive in eco-friendly packaging?
Yes — our silk pillowcases are shipped in minimal, recyclable packaging designed to protect your product without unnecessary waste.
Returns & Exchanges
Do you offer returns or exchanges?
For hygiene reasons, silk pillowcases must be unused and unopened to be eligible for a return or exchange. Please contact us within 14 days of delivery.
What if my silk pillowcase arrives damaged or defective?
Email us within 48 hours with photos, and we’ll replace it at no cost.
Still Seeking Answers?
If you didn’t find what you were looking for, our team would be delighted to assist you directly. Whether it’s about your order, our products, or anything in between, we’re just a message away.
Now that your questions are answered, it’s time to experience the elegance you deserve. Explore our collection and bring a touch of luxury to every night’s sleep.
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